Terms &
Conditions.

All coaching packages and performance bundles must be paid for in full at the time of purchase.

By purchasing a package or bundle, the customer acknowledges and agrees to the applicable package terms, including the stated validity period and usage conditions.

Package prices and promotional rates may change from time to time. The price applicable at the time of purchase will apply.

All coaching packages and performance bundles are non-refundable and non-exchangeable once purchased, except where otherwise required under applicable Singapore law.

Purchased lessons, sessions or bundle hours cannot be exchanged for cash, transferred to another package or converted into other FGS services.

FGS does not provide refunds or exchanges for unused lessons or bundle hours due to changes in plans, personal circumstances, scheduling conflicts, relocation or failure to use the package within its validity period.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable Singapore law.

Each coaching package or performance bundle has a specified validity period, which will be stated at the time of purchase.

Unless otherwise stated, the validity period begins from the first lesson or session redeemed.

Customers are responsible for scheduling and completing all lessons or sessions within the applicable validity period.

Any unused lessons, sessions or bundle hours remaining after the expiry of the validity period will be forfeited and cannot be refunded, exchanged, transferred or reinstated.

Expired packages or bundle hours will not be automatically extended where the customer has not used the package within its stated validity period.

Coaching packages are applicable only to the coaching programme and participant(s) specified at the time of purchase.

Coaching sessions are subject to coach and bay availability and must be booked in advance.

Please arrive on time for your scheduled lesson. Late arrival does not extend the scheduled lesson, and the session will end at its original end time.

Missed lessons or sessions may be treated as redeemed in accordance with FGS's cancellation and rescheduling policy.

If you need to reschedule a coaching lesson, please let FGS know as early as possible.

Rescheduling is subject to coach and bay availability and cannot always be guaranteed.

Late cancellations and no-shows may be treated as a used lesson or session in accordance with the applicable booking policy.

Performance bundle hours may be used for the services and booking types specified at the time of purchase.

Bundle hours are subject to bay availability and advance booking.

Bundle hours cannot be exchanged for cash or other FGS services, whether fully or partially used.

Where a bundle includes access to specific facilities or equipment, usage remains subject to availability and FGS's operating conditions.

Unless expressly stated otherwise, coaching packages and performance bundles are non-transferable and may only be used by the customer registered to the package.

This does not apply to the Ultimate Performance Pass, where sharing is permitted in accordance with the terms of that package.

FGS may request booking or identification details where reasonably necessary to verify the authorised user of a package.

Promotional coaching packages and performance bundles may have additional terms, including specific purchase deadlines, commencement dates and validity periods.

Promotional packages cannot be combined with other promotions, discounts or offers unless expressly stated by FGS.

Promotional packages remain subject to these general Terms & Conditions unless otherwise stated.

From time to time, FGS may need to make reasonable changes to coach availability, schedules, facilities or session arrangements.

If FGS needs to cancel or reschedule a confirmed session, we will make reasonable efforts to provide an alternative session or suitable arrangement.

All bookings and package redemptions are subject to FGS's operating hours, studio rules and availability.

FGS may restrict or suspend access where reasonably necessary for safety, security, operational or conduct-related reasons.

By purchasing or redeeming a coaching package or performance bundle, the customer acknowledges that they have had the opportunity to review these Terms & Conditions before purchase.

FGS may update these Terms & Conditions from time to time. Any changes will not affect the terms applicable to packages already purchased, except where otherwise permitted or required under applicable law.